Information We Collect

Data You Provide Directly

When you register for webinars, contact us, or apply to our programs, we collect:

• Your full name and contact details (email address, phone number)
• Professional background and educational history
• Information about your interests in game design and physics simulation
• Application materials including portfolios or project samples
• Payment information when you enroll in paid courses (processed through secure third-party providers)

Information Collected Automatically

Our website automatically gathers certain technical data:

• IP addresses and general location information
• Browser type, device information, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our site

We use standard web technologies like cookies and similar tracking tools. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

How We Use Your Information

We process your personal data for specific, legitimate purposes:

• Responding to your inquiries and providing customer support
• Sending important updates about programs, schedule changes, or technical requirements
• Processing payments and maintaining financial records as required by Kosovo tax law
• Improving our curriculum based on student feedback and learning outcomes
• Analyzing website usage to enhance user experience and platform performance
• Sending promotional information about upcoming courses or events (only with your consent, and you can opt out anytime)

We don't sell your personal information to third parties. We don't use your data for automated decision-making that would significantly affect your opportunities with us.

Legal Basis for Processing

Under Kosovo data protection law, we process your information based on:

Processing Purpose	Legal Basis
Course enrollment and delivery	Contractual necessity
Payment processing and financial records	Legal obligation
Marketing communications	Your explicit consent
Website analytics and improvement	Legitimate business interest
Responding to inquiries	Legitimate interest in customer service

Data Sharing and Third Parties

We share your information only in limited circumstances:

Service Providers

We work with trusted third-party vendors who help us operate our platform. These include hosting providers, payment processors, email service platforms, and analytics tools. All providers are contractually required to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by Kosovo law, court orders, or valid government requests. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If Fenara Line undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We'll notify you before this happens and explain any changes to how your information will be handled.

We don't share your data with advertisers or data brokers. We don't participate in cross-site tracking for advertising purposes.

Data Security Measures

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse:

• Encrypted connections (SSL/TLS) for all data transmission
• Secure servers with regular security updates and monitoring
• Access controls limiting who can view personal data internally
• Regular backups to prevent data loss
• Employee training on data protection responsibilities

While we implement strong security practices, no system is completely invulnerable. We can't guarantee absolute security but commit to promptly addressing any security incidents and notifying affected individuals as required by law.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy:

After retention periods expire, we securely delete or anonymize your data. If you request deletion before these periods end, we'll comply unless we have a legitimate reason to retain certain information (such as legal obligations or unresolved disputes).

Your Rights and Choices

Under Kosovo data protection law, you have several rights regarding your personal information:

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request.

Correction and Updates

If your information is inaccurate or incomplete, you can ask us to correct it. You can also update many details directly through your account settings.

Deletion

You can request deletion of your personal data. We'll comply unless we need to retain certain information for legal reasons, such as financial records required by Kosovo tax law or to resolve disputes.

Withdrawal of Consent

For processing based on consent (like marketing emails), you can withdraw permission at any time by clicking unsubscribe links in emails or contacting us directly.

Objection and Restriction

You can object to processing based on legitimate interests or request that we restrict how we use your data while resolving concerns about accuracy or lawfulness.

To exercise any of these rights, contact us at help@fenaraline.com. We'll respond within 30 days. If you're not satisfied with our response, you have the right to file a complaint with Kosovo's Information and Privacy Agency.

International Data Transfers

Some of our service providers are located outside Kosovo. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by EU authorities
• Adequacy decisions recognizing equivalent protection levels
• Certification schemes like Privacy Shield (where applicable)

We're transparent about where your data goes. Most of our core systems use European hosting providers, but some tools (like analytics platforms) may process data in the United States or other countries.

Children's Privacy

Our services are designed for adults and individuals at least 16 years old. We don't knowingly collect personal information from children under 16 without parental consent.

If we discover we've inadvertently collected data from someone under 16, we'll delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These small data files help us remember your preferences, understand how you use our site, and provide relevant content.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like login sessions and security features
• Performance cookies: Help us understand site usage through anonymous analytics
• Functionality cookies: Remember your preferences and settings

You can control cookies through your browser settings. Most browsers allow you to block cookies or receive warnings before cookies are stored. Be aware that disabling cookies may affect site functionality.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

• A prominent notice on our website
• Email notification to registered users
• Updated "Last Modified" date at the top of this policy

Continued use of our services after changes take effect means you accept the updated policy. We encourage you to review this page occasionally to stay informed about how we protect your information.